June 16, 2020

2020/07/16 – WEBINAR! Understanding and Dealing with Conflict in Our Professional Roles

Conflict is an experience most people have in common. Yet how people deal with conflicts can vary widely and have a major impact on whether we feel effective and happy in our jobs and at home. When we run into difficult situations with clients, co-workers or superiors, it can feel stressful. Working from home and dealing with new workplace and business realities stemming from COVID-19 makes being conflict resilient more important than ever.

As a litigation lawyer, Cherolyn Knapp advocated for and advised clients in all manner of civil disputes and has experienced conflict from the eye of the storm. As a conflict management consultant and mediator, she assists participants with approaching conflict as an opportunity to stay curious and seek creative solutions.

What you will learn in this interactive workshop:

  • Insight into conflict styles and our own defaults
  • Traps and pitfalls that keep us stuck in conflict
  • Strategies forĀ approaching conflict and dealing with it productively

Thursday, July 16, 2020 10:00 to 11:00 am


  • Private Zoom event
  • 30 minute presentation by Cherolyn
  • 30 minute facilitated group discussion using breakout rooms
  • Pre-registration required. Participants will receive a calendar invitation in advance with a Zoom link.

Cherolyn Knapp, B.Comm, LL.B, Q.Med
Cherolyn Knapp is a conflict resolution consultant, mediator, trainer, and workplace investigator based in Victoria, BC. A passionate problem-solver, Cherolyn understands that most people prefer to resolve conflict than endure the cost and uncertainty of legal proceedings. She worked in human resources, non-profit and business management roles before becoming a lawyer. Her 15 years of legal practice covered a range of issues including employment and human rights, construction, breach of contract, commercial, property, estates, and family disputes. Cherolyn is a dynamic speaker and facilitator, sought after for her workshops on negotiation and conflict resolution.