June 16, 2020

2020/07/16 – WEBINAR! Understanding and Dealing with Conflict in Our Professional Roles

Conflict is an experience most people have in common. Yet how people deal with conflicts can vary widely and have a major impact on whether we feel effective and happy in our jobs and at home. When we run into difficult situations with clients, co-workers or superiors, it can feel stressful. Working from home and dealing with new workplace and business realities stemming from COVID-19 makes being conflict resilient more important than ever.

As a litigation lawyer, Cherolyn Knapp advocated for and advised clients in all manner of civil disputes and has experienced conflict from the eye of the storm. As a conflict management consultant and mediator, she assists participants with approaching conflict as an opportunity to stay curious and seek creative solutions.

Click to download the presentation.

What you will learn in this interactive workshop: 

  • Insight into conflict styles and our own defaults
  • Traps and pitfalls that keep us stuck in conflict
  • Strategies for¬†approaching conflict and dealing with it productively

Thursday, July 16, 2020 10:00 to 11:00 am



Thank you to all who participated!


Cherolyn Knapp, B.Comm, LL.B, Q.Med
Cherolyn Knapp is a conflict resolution consultant, mediator, trainer, and workplace investigator based in Victoria, BC. A passionate problem-solver, Cherolyn understands that most people prefer to resolve conflict than endure the cost and uncertainty of legal proceedings. She worked in human resources, non-profit and business management roles before becoming a lawyer. Her 15 years of legal practice covered a range of issues including employment and human rights, construction, breach of contract, commercial, property, estates, and family disputes. Cherolyn is a dynamic speaker and facilitator, sought after for her workshops on negotiation and conflict resolution.